Return and Refund Policy

Pink Warrior® Return & Refund Policy

This Return & Refund Policy applies to products purchased directly through the PinkWarrior.com website.

We want you to be happy with your Pink Warrior® order. Our products are made and fulfilled to order and shipped directly from our manufacturing and fulfillment partners. Returns and replacements are therefore handled according to the circumstances of each order.

Returns, Replacements & Refunds

We’re unable to offer returns or refunds for a change of mind or for an incorrect customer selection of size, colour, style, design or message.

If there is a problem with your order, please contact customerservice@pinkwarrior.com within 15 days of delivery, with your order number and a clear description of the problem.

This 15-day period is intended to help us identify and resolve order issues promptly and does not limit any rights or remedies available to you under applicable consumer protection law.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or different item from what you ordered, please contact customerservice@pinkwarrior.com.

We may ask for your order confirmation or invoice showing what was ordered, along with photos of the item, the problem and, where applicable, the packaging.

Issues resulting from improper care, washing or use are not considered product defects. If an item has not performed as expected despite following the care instructions, please contact customerservice@pinkwarrior.com so we can review the issue and, where appropriate, discuss it with the manufacturer.

Please do not return an item before receiving return instructions.

How We Resolve an Issue

Whenever practical and available, our preference is to replace an item rather than issue a refund.

A replacement may not always be possible. Depending on the circumstances, we may arrange a replacement, refund or another appropriate resolution.

Personalized Products

Personalized products are not returnable or refundable due to customer-selected errors. 

Order Changes & Cancellations

If you need to change or cancel an order, contact customerservice@pinkwarrior.com as soon as possible. We will do our best to accommodate the request before the order is submitted to the manufacturer. Once submitted, changes or cancellations cannot be made.

Delayed or Lost Orders

If your order is delayed or appears to be lost in transit, contact customerservice@pinkwarrior.com with your order number and tracking information, if available.

Delivery dates are estimates and cannot be guaranteed. A delay beyond the estimated delivery date does not, by itself, qualify for a refund. We will work with you to determine the appropriate next step.

customerservice@pinkwarrior.com

Pink Warrior® • Hope • Courage • Grit
Established in 2005